Manager's Training Module

Everyone who has ever worked with other people knows that co-workers don’t always get along. Whether it’s disagreements about how to perform a job, who is slacking and who has to pick up the slack, who gets stuck with the worst assignments or just ordinary personality clashes, minor conflicts often flare up at work.
It’s up to managers to make sure little disagreements don’t explode into major crises that do lasting damage to the team and even the whole company. This training covers basic strategies and tactics managers can employ to manage conflict among their direct reports.

The National Labor Relations Act worker protections include strict rules requiring all private-sector employers with two or more workers to allow workers to engage in “concerted activity.” There are strict limits to what supervisors can do to interfere with these rights, and this training will help your managers understand their obligations.

At some points, this presentation refers to hypothetical policies that may not exactly match your organization’s. Please substitute language that matches how you operate. It also assumes you have revisited your policies to remove portions forbidden by the NLRA. If you have not, please do so.