
• Proactive conflict management. Learn strategies to anticipate and manage conflicts or incivility.
• Setting clear ground rules. Establish effective ground rules that prevent emotional outbursts at work and outline clear, enforceable consequences for violations.
• Coaching for self-regulation. Equip employees with the skills to manage their emotions and maintain professionalism through self-regulation and appropriate filters.
• Setting expectations for respectful behavior. Develop communication strategies to ensure that your organization upholds respectful behavior.
• Guidance on sensitive topics. Provide employees with clear guidelines on which topics to avoid and how to apply workplace-appropriate filters during discussions.





