Re: Managing Difficult Situations

There’s no shortage of negative employee behaviors that can have an ill effect on the entire workplace. The problem is when the behavior is not so bad to warrant discipline or termination, but the manager must do something. And that something isn’t to drop the problem employee in HR’s lap!

Learn how to overcome some of the most griped-about employee behaviors with these tricks of the managerial trade.

Gripe #1: She thinks she’s too good to [fill in the blank] just because she’s an exceptional performer.

Manager actions: You need to set this employee straight. If you want her to complete the duties that she finds beneath her, then by all means tell her so.

Just so there’s no confusion, explain exactly what you expect her to do. In other words, don’t just tell her she has to start doing the “grunt” work; give her a bulleted list of the tasks you expect her to complete and the frequency with which she’s to complete them.

Remind her that the duties are part and parcel of the job and that success is not a get-out-of-grunt-work-free card. Express your confidence in her abilities to handle these duties while remaining a high performer.

Gripe #2: He constantly interrupts my conversations with other employees for no good reason.

Manager actions: There’s an art to putting someone off without making him feel put off, which requires being firm and polite. When his issue doesn’t warrant that you immediately stop what you’re doing and devote your attention to him, then boundaries need to be set. Explain why he must wait and when he will get his turn. Say something like: “Jane and I are just finishing up resolving a customer’s complaint. We’ll be done in 10 minutes. I’ll come down to your office then.”

People often interrupt due to an inflated sense of self-importance. The tactic described above ought to do the trick. But in situations where the individual is riddled with self-doubt and truly believes his issues require immediate attention, then take the extra step to allay his fears that waiting 10 minutes will not mean the end of the world.

Gripe #3: She gets her work done, but she always waits until the last minute to get started.

Manager actions: Point out the obvious—that she shouldn’t wait until the last minute in case she needs to drop everything in order to put out a fire. If pointing this out doesn’t case a change in her behavior, you need to work with her on prioritizing and scheduling her work. Establish a game plan ahead of time. Cut big projects into smaller assignments and set mini-deadlines for them.

Or, give her false deadlines. Nothing drastic, perhaps a day or two earlier than normal; just make sure she still has a reasonable amount of time to complete the task, but also enough time to handle anything that may pop up unexpectedly.