
• How to draft and implement a legally sound social media policy that protects your organization while respecting employee rights.
• What the NLRB says about employee speech online — and when you can or cannot take disciplinary action.
• A step-by-step approach for handling viral social media incidents, from internal investigations to external communications.
• Real-world examples of social media crises and how HR either resolved or escalated the situation.
• Best practices to train managers and employees on responsible, policy-aligned social media use.