• Build strong and agile teams that are prepared to address the many changes that face us in today’s modern workplace.
• Develop a game plan and outline to address the most common and unpredictable challenges that can come your way in today’s hectic environment.
• Become an inspirational leader others emulate for role-model leadership, especially through challenges that can otherwise destabilize a team or undermine group camaraderie and trust.
• Identify when your employees are experiencing a crisis and how to encourage and assist them through those difficult situations.
• Learn how to improve your emotional self-awareness when anxiety and uncertainty arise during a crisis, and respond in a positive manner.

• Measuring the right things. Don’t waste time and energy tracking every small thing—know what’s worth measuring and why.
• Data is data, but information is power. Learn how to transform raw data into usable information, and how to share it with the right stakeholders.
• Trendspotting. Metrics can help you analyze why some departments put in more overtime than others or why employees flee one department but not others, and then help decision-makers devise a solution.
• Process efficiency in payroll. Identify hang-ups and places with room for improvement. For example, track how many paper W-4s and direct-deposit forms you’re handling and use the information to advocate for a new or improved employee self-service portal.
• Tax-compliance efficiency. Getting too many tax notices? Capture the agency, the deficiency and the reason (maybe it’s your third-party payroll provider), and clean up your compliance headaches.

• Building a solid foundation. Gather the right details needed to craft a compelling job ad.
• Mastering SEO for job searches. Learn the 6 fundamentals of applying search engine optimization practices and principles to your job ads.
• Using the right tools. Discover the foolproof template to follow when creating job ads.
• Catching and keeping attention. Draw job seekers in with engaging writing and a compelling value proposition.
• Following the right structure. Master all 6 key sections of a job ad, using real examples from successful postings.
• Leveraging technology. Discover how to use technology like ChatGPT and other AI tools to facilitate success every step of the way.

• Recognizing what a hostile work environment looks like now that the EEOC has comprehensive updated guidance covering all forms of harassment based on protected status.
• Creating a comprehensive anti-hostility and harassment policy that will help prevent, identify and fix hostile work environments of every sort. Hint: The key is training and accountability.
• How to root out systemic harassment — hostility that’s baked into your organization’s culture — and why you should never punish employees who bring it to light.
• How to ensure all managers and supervisors understand their responsibilities, including how to handle discrimination and harassment they witness, and comply with the EEOC’s increasing expectation to encourage bystander reporting as a component of preventing and stopping harassment.
• Reining in all forms of hostility and harassment, whether it is aimed at your employees, customers or clients, and regardless of where the harassment is coming from.
• Dealing with the most difficult harassment cases, like those that involve behavior from customers, patients or clients, and what steps you can reasonably take.
• Hear examples of harassment, including unusual and emerging forms targeting teleworkers, religious beliefs and practices, gender identity, race and social-media usage, and hostility based on more than one protected characteristic.

• Understand the crucial traits of a transformational leader.
• Apply the most important first step in developing transformational leaders.
• Help leaders learn how to flex their leadership style based on the situation.
• Train leaders on how to develop a clear cultural vision and communicate it effectively.
• Comprehend the value of mutual trust and respect in creating employee engagement and confidence.

• 6 signs that you have a challenging employee.
• How challenging employees push your management "hot buttons."
• The confrontational types: drama queens, challengers and power grabbers.
• Passive problems: slackers, clingers and space cadets.
• The secret formula for managing childish adults. (whiners, pouters, tattletales and gossips)
• How managers enable employees by rewarding negative behaviors.
• 5 traits managers must have to effectively deal with challenging employees.
• Coaching techniques that have the greatest impact on challenging employees.
• 5-step AMESH formula for helping people change their behavior.
• Truly toxic employees: when termination is the only option.

• Discover alternative ways to protect trade secrets—specifically, the role of confidentiality and nondisclosure agreements, restrictive covenants, arbitration agreements and state laws that still apply.
• Learn the range of government activity surrounding noncompete agreements, including the NLRB, FTC state laws and the role of arbitration agreements.
• How to track down and contact past employees who signed noncompete agreements, in compliance with FTC guidelines.
• The importance of and instructions for implementing trade secret and confidentiality provisions for independent contractors, volunteers and interns.
• How to handle hiring new employees under noncompete agreements. What will and what won’t still apply?

• The difference between managing and coaching—what it looks like and how to nurture it, along with how this transforms you from manager to leader.
• The step-by-step process to coach employees effectively.
• The 3 core coaching skills that power up your leadership skills.
• Coach for promotion, growth and development. Learn how to spot employees with great potential and tee them up for future job responsibilities.
• Invest in your team from Day One. Create the right chemistry to get everyone engaged.
• How to address poor performance. Use leadership and empathy to correct problems and discipline underperformers.
• Unique solutions to coaching remote workers. Learn strategies to foster teamwork and avoid Zoom fatigue with far-flung employees.
• Create a coaching playbook. Create specific goals for each employee with measurable targets. Create ways to energize your team and empower them to succeed. Become the person they want to follow.

• When must travel reimbursements be counted as a commuting cost (taxable wages) instead of an allowable travel expense?
• When must employees’ travel time be counted as compensable working time instead of noncompensable commuting time?
• When is employee travel a legitimate business expense and when is it a vacation?
• The IRS allows two different types of per diem plans, both of which can save substantial travel dollars, but the payroll rules aren’t straightforward.
• How quickly receipts must be provided by an employee, how often expense reports must be submitted, and the two safe harbors that will save you from taxing reimbursements when employees are late with their travel documentation.
• What are the IRS guidelines on "commuting" costs and how do they apply to work-from-home employees?
• Common pay- and FLSA-related problems that arise with employee travel, such as meals during travel.

• How to communicate clearly to boost performance and earn employees’ respect.
• Coach and motivate those who report to you, not from a “management down” but from a “leadership up” approach.
• Master remote leadership and establish an achievement mindset.
• The right words to address uncomfortable workplace situations in real time.
• How to hold all team members to the highest performance and conduct standards.
• Create and sustain a culture based on trust, equality, open communication and transparency.
• The right questions that help you mentor any employee.
• How to dish out discipline the right way.
• Avoid rookie mistakes that can lead to hard feelings — or even legal trouble.