Front-line managers are the most important players in the performance-review and performance-management processes. They are in the best position to observe how employees do their jobs.
Managers set expectations, give guidance, measure performance in written reviews and set future expectations. By documenting expectations and offering feedback, managers can prevent legal claims or at least better position an employer to defend itself in court.
This training covers the basic framework of reviewing performance to help employees improve and minimize legal liability that can result from inconsistent review processes.