Everyone who has ever worked with other people knows that co-workers don’t always get along. Whether it’s disagreements about how to perform a job, who is slacking and who has to pick up the slack, who gets stuck with the worst assignments or just ordinary personality clashes, minor conflicts often flare up at work.
It’s up to managers to make sure little disagreements don’t explode into major crises that do lasting damage to the team and even the whole company. This training covers basic strategies and tactics managers can employ to manage conflict among their direct reports.